Volunteer Generalist Adviser

Help people solve their money, work, consumer, housing and family problems.
8 hrs / week Flexible Wakefield North view map

No prior experience or knowledge required- full training and support provided.

Advisers are trained to be Telephone and Email Assessors first (see separate listing).

Purpose of the role

  • To provide full advice and options to our clients at our Wakefield Office

 Main duties and responsibilities

  • To interview clients face to face and over the telephone
  • Respond to email requests for assistance
  • Staff the drop in service
  • To provide practical help to clients by writing letters, making phone calls, negotiating, completing forms and doing calculations.
  • Give advice in explaining the choices and consequences the client faces.
  • Prevent future problems by identifying issues that affect a lot of clients
  • Keep thorough electronic case notes of the interview
  • Contribute to local and national campaigns by recording evidence.


We will reimburse train and bus fair.
We will reimburse fuel costs at 40p per mile
We will reimburse parking expenses up to £5 per day.
Deadline: Sat 31st December, 2022

Suitable for

People new to volunteering, People seeking work, People volunteering together, People who are older, People working on their wellbeing


Accessible toilet(s)

Minimum age


Skills gained

Reading & writing, Talking to others, Teamwork

Skills needed

Listening, Maths/Numeracy, Reading & writing, Talking to others



Citizens Advice Wakefield District

We are an independent, local charity who offer free, confidential and impartial advice to the citizens of Wakefield District.
We help people solve their money, consumer, work, housing and family problems.
07821 577474
See all opportunities with this organisation